About Raven
We run our own riders and our own hubs inside Ghana. That means the scan on your phone and the scan in our operations console are the same event, recorded once, and nobody has to phone a partner to find out where a parcel went.
How we work
A delivery date is either kept or it is a lie we told a customer. Services that carry a guarantee are priced to cover the cost of keeping it, and the ones that cannot be guaranteed say so plainly instead of being sold as if they were.
We hold the amount when a shipment is created and only capture it on delivery. If we cannot complete the job, the hold is released. Nobody should be out of pocket for a parcel that never moved.
Recipients did not choose us and have no account with us. They still get a tracking page that works, a timeline that is honest about delays, and a notification before they have to ask.
Exceptions are recorded against the shipment with a reason and a time, surfaced to the sender, and pushed out on a webhook. A parcel sitting silently at a hub is a failure even if it eventually arrives.
History
Swipe through, or use the arrows.
Where we are
Mon–Sat, 07:00 – 19:00
Mon–Sat, 07:00 – 18:00
Mon–Sat, 07:00 – 17:00